FAQ's

A list of answers!

1. Do you offer different types of delivery?	Standard – A dedicated direct transport for your pet/s only, usually over distance. Backload – Same but discounted, date and price specific. Terms for service differ from standard.
2. Why is my short journey quote expensive?	Short journeys can be made more competitive as a backload trip. A short journey booking could deprive me of a significant booking for that day and carries more overhead to access depending on location. As I mainly do a single customer’s pet/s at any one time this is also a limiting factor.
3. Why quote and not price?	The quote is an in principle cost. It could depend on the actual date and circumstances. If a date is already booked or the trip is a short one this ‘quote’ may only be valid for a particular day/times. Basically the quote stands but will depend on availability for a day and time which is suitable.
4. How to book?	1. Obtain a quote online via booking or through the contact page. 2. Provide delivery and contact details. 3. Pay booking fee to secure a particular date.
5. What details do I need to provide?	You need to provide your full name as the customer as well as contact names, addresses and telephone for collection and delivery. Also a description of the animal, moving circumstance & desired payment method. This has to be all done along with the booking fee paid several days before delivery. Otherwise I will just have to cancel as these things are required for the delivery.
6. How can I pay?	Payments can be done via Bank Transfer, by card from e-invoice payment link, mobile phone paylink and in person using card machine or good old fashioned cash.
7. What if I want to cancel?	See T&C’s. In general I do not mind you cancelling just try not to do it at the very last minute as it leaves me very little time to fill that lost delivery slot.
8. Why do you want to charge more/less than the online quote?	The online auto quotation is usually accurate in most cases but it’s not totally definitive. Sometimes I have to charge a little more or maybe less depending on circumstances. These are quotations and the logic cannot deal with factors such as congestion charges, very remote or bank holidays etc.. I will always try to give the best quote that I can.
9. I paid more via Shiply/Uship! Why?	Both these platforms add around 14 – 18% give or take as their fee. This is their charge for use of their service for customer and provider alike. I reduce my quote by 10% for this reason as they do source the customer and take care of some admin. I consider this an advertising/admin cost of these sites but it will still cost a bit more through these sites for delivery.
10. I booked a day now cannot get that day, why?	I try to keep the online booking system updated. BUT because I can get bookings from a number of places it is possible the server is not updated correctly.